Toll-free numbers are an important part of any business communication strategy. In Malta, toll-free numbers are becoming increasingly popular as a way to provide customers with easy access to customer service. This article will explore how toll-free numbers work in Malta, the associated charges, how they are billed for mobile users, and how businesses can get toll-free numbers in Malta.
How do toll-free numbers work in Malta?
Toll-free numbers are telephone numbers that are free for the caller to dial. In Malta, toll-free numbers are prefixed with the numbers 800 or 888. When a customer dials a toll-free number, the call is routed to the business’s customer service department. The business is then responsible for paying the cost of the call.
Are there any charges associated with calling toll-free numbers in Malta?
No, there are no charges associated with calling toll-free numbers in Malta. The cost of the call is paid for by the business that owns the toll-free number.
Are toll-free numbers universally free from all networks in Malta?
Yes, toll-free numbers are universally free from all networks in Malta. This means that customers can call toll-free numbers from any network, without incurring any additional charges.
How are toll-free calls billed for mobile users in Malta?
Toll-free calls are billed for mobile users in Malta in the same way as any other call. The cost of the call is paid for by the business that owns the toll-free number.
Can toll-free numbers be accessed from Malta?
Yes, toll-free numbers can be accessed from Malta. Customers can dial toll-free numbers from any network, without incurring any additional charges.
How can businesses get toll-free numbers in Malta?
Businesses in Malta can get toll-free numbers from their local telecommunications provider. The process is straightforward and typically involves signing up for a plan with the provider and selecting a toll-free number. You can also utilise our in-app or click-to-call service if you wish to provide global toll-free calling to customers.
It is important to note that the Malta Communications Authority ([MCA](https://www.mca.org.mt/)) regulates the use of toll-free numbers in Malta. Businesses must comply with the MCA’s regulations when using toll-free numbers.
Conclusion
Toll-free numbers are an important part of any business communication strategy in Malta. They provide customers with easy access to customer service and are free for the caller to dial. Businesses in Malta can get toll-free numbers from their local telecommunications provider and must comply with the MCA’s regulations when using them. With the right toll-free number, businesses can provide customers with an easy and cost-effective way to contact them.